Cancellation & Refund Policy

• You can cancel from My bookings at any time before the Partner has started the service.
• Helloo Bhaiaah does not charge a cancellation fee for cancelling before the service has started.
• Once the service has started it can no longer be cancelled online. If there is a problem, contact us.

• You can move a booking to another date or time slot from My bookings. A booking can be rescheduled once.
• Rescheduling is not available once the Partner is on the way or the service has started.

If we cannot assign a Partner, or a booking is cancelled by us or by the Partner, you are not charged. If you had already paid online, you get a full refund.

• If you cancel before the service starts, the full amount you paid (including GST) is refunded to the original payment method.
• Refunds are started within 2 working days and usually reach your account in 5 to 7 working days, depending on your bank or UPI app.
• If money was deducted but your booking was not confirmed (for example a failed or duplicate payment), it is refunded to the original payment method. Contact us with the payment reference if it has not arrived within 7 working days.

If you chose to pay after the service, you pay the Partner in cash or online once the work is completed. Nothing is charged if you cancel before the service starts.

• Tell us within 7 days of the service being completed. Use the Contact page, choose “Booking” or “Grievance / complaint”, and quote your booking ID.
• We will look into it with you and the Partner. Depending on what we find, we may arrange the work to be redone, or refund part or all of the amount for the affected service.
• Spare parts and anything listed under “What is not included” are not covered by the service price, and are not refundable by us once used.

Go to the Contact page, choose “Payment or refund”, and give your booking ID and registered mobile number. You will get a ticket number and we will keep you updated.

We may update this policy. The date and version at the top (version 2026-10-16) show when it last changed. The policy in force when you booked applies to that booking.