Frequently asked questions

Choose a service, pick an address, date and time slot, and confirm. You log in with your mobile number and a one-time password. A nearby verified technician is then assigned automatically.

No. Nearby verified technicians are offered your job automatically, one at a time, and the first to accept is assigned. Your booking page then shows who it is, their rating and their progress.

As soon as you confirm, nearby eligible technicians are offered your job. Each has 30 seconds to accept. If nobody nearby accepts, the search widens, and our team steps in if needed.

We widen the search area and our team may assign someone manually. If we still cannot find anyone, we tell you and you can cancel without any charge.

No. You can browse services and prices freely. You only log in, with your mobile number and OTP, when you book.

The price is shown on every service page before you book. 18% GST is added at checkout and the total is shown before you confirm.

Each service page lists what is included and what is not. Spare parts and anything under “What is not included” are extra. The technician should tell you before doing extra work and you do not have to agree.

You can pay online (UPI or cards) when you book, or pay after the service is completed, online or in cash.

No. Online payments are handled by a payment gateway. We do not see or store your full card or UPI details.

Yes, from My bookings, at any time before the technician starts the service. There is no cancellation fee for cancelling before the service starts.

Yes. You can move a booking to another date or time from My bookings. A booking can be rescheduled once, and not after the technician is on the way.

If you cancel before the service starts, you get back everything you paid. Refunds go to the original payment method, are started within 2 working days and usually arrive in 5 to 7 working days. See our Cancellation & Refund Policy for the details.

Yes. Technicians upload ID and skill documents (Aadhaar card, PAN card, a photo and a skill certificate), and our team approves them before they can receive any jobs.

Yes. After a technician accepts your booking, your booking page shows progress and their position on a map.

Tell us within 7 days from the Contact page with your booking ID. We will review it with you and the technician and, depending on what we find, redo the work or refund part or all of it.

Use the Contact page and choose “Grievance / complaint”. You get a ticket number straight away. We aim to acknowledge within 48 hours and resolve within 15 days.

Home repair (plumbing, electrician, carpenter, pest control, painting, interiors), appliances (AC, washing machine, refrigerator, television), cleaning (home, bathroom, kitchen, sofa and carpet) and makeup and beauty. The list on the website is always the current one.